Osso Massage Terms of Service
1. Service Provider Details
Service provider: Parem Keha OÜ
Registry code: 16332773
Registered address: Sõjakooli 10, Tallinn, 12916
Email: [email protected]
Website: https://osso.ee
These terms of service govern the booking and use of Osso Massage massage services.
When booking a service, a mandate contract is concluded between the client and the Service Provider within the meaning of the Law of Obligations Act.
2. Nature of Services
Osso Massage provides massage services in accordance with the service descriptions and price list published on the website.
The massage service is not a healthcare service and does not replace medical care or treatment.
Before the service, the client is required to inform the massage therapist of their state of health, injuries, chronic conditions, pregnancy, or other circumstances that may affect the safety of the service.
The Service Provider has the right to refuse to provide the service if it may endanger the client’s health or safety.
3. Booking and Contract Formation
Bookings can be made:
through the website’s booking system
by email
by phone
A booking is considered confirmed once the client has received confirmation from the Service Provider (by email, system notification, or verbal confirmation by phone).
The contract is deemed concluded from the moment the booking is confirmed.
The Service Provider has the right to cancel a booking in the event of a technical error, double booking, or other valid reason, notifying the client as soon as possible.
4. Price and Payment
Service prices are published on the website and include all statutory taxes.
Payment is made according to the payment method selected at the time of booking.
The Service Provider has the right to change the price list, but confirmed bookings are subject to the price valid at the time of booking.
5. Changing and Cancelling a Booking
A booking can be changed or cancelled free of charge no later than 12 hours before the service begins.
If the client:
cancels the booking less than 12 hours before the service;
does not show up for the service;
the Service Provider has the right to charge a fee of 50% of the price of the booked service.
In the event of lateness, the duration of the service is shortened according to the length of the delay, but the full price of the booked service is still payable.
In the event of repeated violations, the Service Provider has the right to refuse further bookings.
6. Gift Cards
The gift card is valid until the date indicated on the card.
The gift card is not exchangeable for cash, and any unused amount is not refunded in cash.
If a booking made using a gift card is cancelled less than 12 hours before the service, or the client does not show up, the corresponding gift card use is considered used.
After the validity period ends, the gift card is not accepted or extended.
7. Google Sign-In and Third-Party Services
The website may allow the user to authenticate via a Google account.
When using Google authentication, only the data necessary for authentication (e.g. name and email address) is transmitted to the Service Provider.
The Service Provider does not collect or store the user’s Google passwords.
If Google Calendar synchronisation is used, it takes place with the user’s consent via the Google platform.
The use of Google services is additionally subject to Google’s terms of use and privacy terms.
8. Processing of Personal Data
Personal data is processed in accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Estonian law.
The principles of data processing are described in the Osso Massage privacy policy.
9. Liability
The Service Provider is liable for the provision of the service in accordance with applicable law.
The Service Provider is not liable for damage caused by health information that the client failed to disclose or that was inaccurate.
10. Dispute Resolution
Disputes are attempted to be resolved through negotiation.
If no agreement is reached, disputes are resolved in accordance with the laws of the Republic of Estonia.
The consumer has the right to turn to the Consumer Disputes Committee or use the European Union’s online dispute resolution platform.