Terms of Sale for Osso Massage Gift Cards
1. Seller Details
Seller: Parem Keha OÜ
Registry code: 16332773
Registered address: Sõjakooli 10, Tallinn, 12916
Email: [email protected]
Phone: +372 532 44 795
Website: https://osso.ee
These terms of sale govern the purchase and use of Osso Massage gift cards.
The booking, changing, cancelling, on-site payment, and use of massage services are separately governed by Osso Massage’s terms of service.
When purchasing a gift card, a sales contract is concluded between the buyer and the Seller within the meaning of the Law of Obligations Act.
2. Gift Cards
Osso Massage sells massage gift cards.
The specific content, value, validity period, and terms of use of a gift card are indicated with the relevant gift card.
The gift card can only be used to pay for Osso Massage services.
The gift card is not exchangeable for cash, and any unused amount is not refunded in cash.
3. Price and Payment
Gift card prices are published on the website, and all prices are in euros.
Payment for the order can be made through the payment methods displayed when placing the order.
The payment service is provided by the payment service provider shown when placing the order. Payment takes place in a secure payment environment outside the Osso Massage website.
The Seller does not have access to the buyer’s bank or card details.
The sales contract takes effect once the amount due for the order has been received.
4. Placing an Order
To purchase a gift card, select the desired gift card and fill in the data fields required to place the order.
When placing the order, a suitable method for receiving the gift card must be selected.
Before making the payment, the buyer is shown an order summary and the amount due.
The buyer is responsible for the accuracy of the information provided when placing the order.
If the order cannot be fulfilled for technical or other reasons, the buyer will be notified as soon as possible, and the amount paid will be refunded without delay, but no later than within 14 days.
5. Receiving the Gift Card
The gift card is delivered to the buyer in the manner selected when placing the order.
The gift card can be received either by email or in person at the Osso Massage salon.
A gift card sent by email is delivered to the email address provided by the buyer in the order once payment has been confirmed.
A physical gift card can be picked up at the Osso Massage salon at Sõjakooli 10, Tallinn, on the premises of the Forus Sports Centre.
The buyer is responsible for the accuracy of the contact details provided when placing the order.
If a gift card sent by email has not reached the buyer after payment has been made, please contact us at [email protected] or by phone at +372 532 44 795.
6. Gift Card Validity and Use
The gift card is valid until the date indicated on the card.
A gift card for a single massage session is valid for 6 months.
A five-session gift card is valid for 12 months, unless otherwise indicated on the gift card.
After the validity period ends, the gift card is not accepted or extended.
We recommend booking your massage appointment well before the gift card’s validity period ends, to ensure a suitable time is available.
To use the gift card, book an appointment on the Osso Massage website, by email, or by phone, and present the gift card when arriving for the service, or as instructed in the booking.
The use, changing, and cancellation of a massage service booked using a gift card are additionally governed by Osso Massage’s terms of service.
If a booking made using a gift card is cancelled less than 12 hours before the service, or the client does not show up at the agreed time, the corresponding gift card use is considered used.
7. Right of Withdrawal
The consumer has the right to withdraw from the gift card purchase within 14 days.
For a gift card delivered by email, the withdrawal period begins when the gift card is delivered to the buyer.
For a physical gift card, the withdrawal period begins when the gift card is received.
The right of withdrawal can only be exercised if the gift card has not been used.
A gift card is considered used if it has been used to pay for a service or is linked to a booking that has already taken place.
The right of withdrawal does not apply if the buyer is a legal entity.
To withdraw, a clearly worded statement must be sent to [email protected] within 14 days at the latest.
In the withdrawal statement, please state the buyer’s name, order number, purchase date, the gift card being returned, and the bank account number to which the refund should be made.
The Seller will refund the amount paid to the buyer without delay, but no later than within 14 days of receiving the withdrawal statement.
In the case of a physical gift card, the Seller may withhold the refund until the gift card has been returned, or until the buyer has provided proof that it has been returned.
The direct costs of returning a physical gift card are borne by the buyer, unless the reason for the return is an error on the part of the Seller.
8. Filing Complaints
If the gift card delivered to the buyer does not match the order, does not reach the buyer, or a problem arises when using it, please contact us at [email protected] or by phone at +372 532 44 795.
In the complaint, please state the buyer’s name, order number, a description of the problem, and, if possible, attach proof of purchase.
The Seller will respond to the buyer’s complaint in writing, or in a form that allows written reproduction, within 15 days.
If the gift card has a defect for which the Seller is responsible, the Seller will replace the gift card or refund the amount paid to the buyer.
The Seller is not responsible for problems arising from incorrect contact details provided by the buyer, loss of the gift card, its transfer to a third party, or other circumstances within the buyer’s control.
9. Processing of Personal Data
The Seller uses the personal data provided by the buyer to fulfil the order, process payment, deliver the gift card, and communicate with the buyer regarding the order.
The Seller shares personal data with the payment service provider to the extent necessary for processing the payment.
If the gift card is delivered by email, the buyer’s email address is used to send the gift card.
The Seller sends the buyer newsletters and offers only if the buyer has given separate consent to do so.
The buyer has the right to unsubscribe from newsletters at any time, by following the instructions in the email or by contacting [email protected].
More detailed information about the processing of personal data is provided in the Osso Massage privacy policy.
10. Dispute Resolution
Disputes are attempted to be resolved through negotiation.
If the buyer has complaints related to the purchase or use of the gift card, they should be sent to [email protected] or by calling +372 532 44 795.
If the buyer and the Seller are unable to resolve the dispute by agreement, the consumer has the right to turn to the Consumer Disputes Committee.
Disputes are resolved in accordance with the laws of the Republic of Estonia.